Shipping policy

Shipping Policy

This Shipping Policy describes how Navaho (“we,” “us,” or “our”) handles order processing, shipping, and delivery. Please read carefully before placing an order.

Processing Times

All orders are processed within 3-4 business days. Orders are not processed, shipped, or delivered on weekends or holidays.

If we experience a high volume of orders, processing times may be delayed by a few days. We will notify you by email if your order is significantly delayed.

Shipping Times

  • Domestic Shipping (within Australia): Estimated delivery time is 10 business days.
  • International Shipping: Estimated delivery time is 14 business days. Delivery may vary depending on customs clearance and the destination country.

Please note: delivery times are estimates and not guaranteed.

Shipping Costs

We offer free shipping worldwide.

Tracking Information

Once your order has shipped, you will receive an email confirmation with a tracking number. Tracking updates may take 2-4 business days to appear. You can track your package using the link provided.

Shipping Restrictions

Certain items may have restrictions depending on the shipping destination (e.g., oversized products, materials restricted by customs).

Damaged, Lost, or Delayed Shipments

Damaged items: If your order arrives damaged or faulty, please contact us at medzhijazi@gmail.com within 1-2 days of delivery with your order number and clear photos of the item and packaging. We’ll arrange a replacement or refund once we’ve confirmed the issue.

Lost packages: If your tracking shows no movement or your order hasn’t arrived within 5 business days after the estimated delivery window, please contact us. We’ll investigate with our shipping partners and, if the package can’t be found, we’ll send a replacement or issue a refund.

Delayed shipments: Delivery times are estimates, and delays can happen due to customs, weather, or carrier issues. If your order is running late, email us and we’ll help track it down.

Incorrect address: Please double-check your shipping address at checkout. If an order is returned to us because of an incorrect or incomplete address, we may need to ask for the re-shipping cost before sending it again.

Your rights: Nothing in this policy limits your rights under the Australian Consumer Law or any other consumer protection law that applies to you.

Contact Information

If you have any questions about this Shipping Policy or your order, please contact us at:

📧 medzhijazi@gmail.com